See the attached PDF document(s). The most recently uploaded is the document that is currently in effect.  Lucid Agency will notify all support queue customers to indicate any change/addition to the Lucid Support Terms. If you do not indicate that you reject the terms, Lucid will take it as a de-facto agreement to any addendum on the latest version, seen here.


Latest update: 08-16-16

Added pricing for optional extended warranties

Defined terms of warranty start

Item(s) changed: If we are waiting on a client for more than 1 month, the ticket will expire (instead of 6 months)

Rush fee reduced from additional $200/hr to additional $75/hr

Updated branding

Updated technical project manager contact info


Previous updates:

10-15-15: Item(s) changed: If we are waiting on a client for more than 6 months, the ticket will expire

01-05-2015: Item(s) changed: Pricing increased from $150 per hour to $175 per hour